pingbuddy

Privacy policy

Last updated November 5, 2026

This page explains what Pingbuddy keeps about you, why, and who helps us run the service. We only collect what we need to watch your sites and tell you when something breaks. We don't sell your data or show ads.

What we keep

  • Your email address, to log you in and send alerts and the Monday report.
  • Your Telegram chat (its ID and your username), if you connect Telegram.
  • The sites you add and the results of each check: whether it opened, how fast, and any error. Check history is kept for 7 days on Free and 30 days on Pro.
  • Outage details: a screenshot of the page when it went down, the status code or error, some response headers (never cookies or login details), the page title and up to 2,000 characters of the text a visitor could read on it.
  • Blank screen details: when your page opens but shows nothing or an error, what our browser saw: up to 1,000 characters of the visible text, the JavaScript errors, the addresses of requests that failed and a screenshot.
  • Your app's Supabase project address, if the page or its scripts name one, so we can tell you when the project is paused. We only ask that address whether the project is running; we never use or keep keys.
  • Billing details: your plan, your Stripe customer ID and when your next payment is due. Your card details stay with Stripe; we never see or store them.

Who helps us run Pingbuddy

  • Supabase stores the data above and runs our checks.
  • Vercel hosts this website. Its Web Analytics counts page visits and sign-ups on our own pages (not on your public status page) without cookies: it doesn't know who you are, only how many people came, from where and on what kind of device.
  • Traks: we use Traks, private analytics without cookies, on our own pages (not on your public status page). It counts visits anonymously and doesn't store IP addresses.
  • Stripe handles payments for Pro.
  • Resend sends our emails.
  • Telegram delivers the messages you chose to get there.
  • ScreenshotOne takes the screenshot of a site when it goes down. It only opens the public page you added.
  • Our own browser server opens the public page you added in a real browser, to catch blank screens. It keeps nothing; it only tells us what it saw.
  • Google: when we advertise on Google, the Google tag on our pages tells Google Ads that a visitor who came from one of our ads signed up. Google may set its own advertising cookies for this. We don't send Google your email or anything about your sites. If you visit from the EU, the EEA, the UK or Switzerland, we ask first: the Google tag loads only after you click Accept, and not at all if you click Decline. You can change your answer any time with Cookie settings at the bottom of the page.
  • Anthropic writes the AI explanations. When a site goes down, we send Anthropic's Claude the outage details listed above: the site's address, the status code or error, the safe response headers, the page title and up to 2,000 characters of the page's visible text. When a page shows a blank screen, we send what our browser saw (the blank screen details above, without the screenshot). We don't send your email or anything else about your account.

Cookies

We only use the cookies we need: one to keep you logged in, one that remembers your time zone so times show correctly, and, right after you create your account, a short-lived one so we count that sign-up once. If we asked you about Google's cookies, one more keeps your answer for 6 months, and another remembers for a day whether to ask. The only advertising cookies are Google's, as described above.

Your choices

  • Remove a site at any time: its check history and outages are deleted with it.
  • Disconnect Telegram from the dashboard, or send /stop to the bot.
  • Turn off email alerts and the Monday report in the dashboard.
  • Ask for a copy of your data, or for your account to be deleted, by writing to support@pingbuddy.app. Records of payments may be kept as long as the law requires.

Changes and contact

If this policy changes in a way that matters, we'll email you. Questions? Write to support@pingbuddy.app.

Operator: Eldar Shmanov
Address: 5766 W 200 N, Decatur, IN 46733, USA
Contact: support@pingbuddy.app